The TECNO CAMON 11 is over four years old today, making it one of the oldest TECNO devices alive. It does bring back some memories with the iconic notch display and the solid camera capability the TECNO CAMON series is known for today. Being an old device, it's no doubt that you might be facing some issues with it now. If that's true, all you need to fix them are in this comprehensive guide to common TECNO CAMON 11 problems and solutions.

Let’s get your old smartphone working as new again!

Part 1. Poplar TECNO CAMON 11 Problems and solutions

1. CAMON 11 Battery draining so fast

The 3750mAh battery powering the CAMON 11 was steel for 2018 smartphones. But now, in 2022? It doesn't quite catch up, as the standard seems to be 5000mAh and above.

And if you haven’t replaced your CAMON 11 battery since you started using it, I bet it barely takes you through mid-day before you have to recharge it. If your TECNO CAMON 11 can’t hold enough charge again, I’d recommend you replace the battery.

Still, here are a few tips to get the best battery experience for your CAMON 11.

• Reduce the screen brightness when possible. The brighter your screen, the faster the battery depletes.
• Go to Settings > Display > Screen timeout to set how long your screen stays on when idle. Use the minimum duration you can tolerate.
• Keep your mobile data, Wi-Fi, Bluetooth, and GPS off when not in use.
• Check for battery-hogging apps on your phone and stop or uninstall them.
• Uninstall apps you’re not using.

If none of these tips makes your battery last longer, it's time to get a battery replacement. Visit the nearest Carlcare service centre for that.

2. Taking too long to charge or not charging

Besides its battery draining so fast, some users have complained that their TECNO CAMON 11 takes too long to charge or just won't charge. If you also have  a charging problem with your device, try the fixes below:

• Use a high-quality charger recommended for the CAMON 11.
• A damaged USB cable can reduce your phone's charging speed most time. Use another USB cable with your charging brick to check if it fixes the issue.
• If not, try a new charging brick with both USB cables.
• Inspect the charging port for foreign particles or moisture, as your phone may not charge or charge slowly if the USB port is dirty. Here’s how to clean your phone's charging port.
• If you still have a charging problem with your TECNO CAMON 11, kindly take it to the nearest Carlcare service centre for repair.

3. Apps constantly crashing

Whether your apps keep crashing, not responding, or saying “app has stopped,” you don't need to be freaked out or smash the phone at the wall. Try these fixes instead.

• First things first, restart your phone to refresh the system. It fixes app issues in most cases.
• Try clearing the cached data of the affected app:
  • Long-press its icon in the app drawer.
  • Click on App info
  • Select Storage
  • Tap Clear cache, then re-launch the app to check if it now works well.
• Visit the Play Store to update the affected app.
• If it’s still not working, consider reinstalling the app. Apps do malfunction sometimes when the stored data get corrupted. Simply erase the data by uninstalling the app from your and reinstalling it from the Play Store.
• Keep vital system apps like Android System WebView, Chrome, Play Service, , updated.
• Update your phone to the last version available.

4. CAMON 11 camera not working well

The camera was the main selling point of the TECNO CAMON 11 in 2018. And while it’s not going to catch up with the likes of the CAMON 19 series today, you can still click good shots with it.

However, a few users said the CAMON 11 camera quality is not as good as it once was. If you’re in this category, try the fixes below.

• Keep the camera lens clean from smudges, scratches, lint, etc.
• Use the highest quality/resolution available when taking pictures or shooting videos.
• Use the camera in good lighting condition.
• Reset the Camera app to factory settings:
  • Tap and hold the Camera app icon in your app drawer.
  • Tap App info
  • Select
  • Tap Clear data and confirm to reset the app
• Suppose the camera glass is dirty, foggy, or scratched and can't be fixed with a quick wipe - visit the service centre to replace it.
• Also, taking it to the service centre can help if the camera quality is still not as good as before after trying the tips above.

5. Overheating problem

While it’s normal for your smartphone’s temperature to crank up while playing games, using the camera, or running intensive tasks, it's suspicious when it gets hot faster while doing light tasks.

Does your TECNO CAMON 11 get really hot during regular use? Try the fixes below:

• Restart the phone to close all running processes, refresh the memory, and flush out all unnecessary system and cached files.
• Consider removing the phone case while running intensive tasks to avoid trapping in heat.
• Check if your battery is the problem and consider replacing it.
• Update your apps to ensure software bugs didn't cause the temperature spike.
• Take breaks while running intensive tasks to prevent the phone from getting hot.
• Consider reducing your screen brightness if the phone is getting hot from the screen.
• Seek professional assistance if none of these solutions works for you.

6. Snapchat not working on CAMON 11

Arguably, one of the most reported TECNO CAMON 11 problems and solution is Snapchat not working on the device, which could be related to either issue from the app or system. Either way, here are things you can try to fix the problem.

• Update your Snapchat from the Play Store
• Clear the app’s cached data:
  • Tap and hold the Snapchat app icon in your app drawer.
  • Tap App info
  • Select
  • Tap Clear cache
  • Re-launch Snapchat now to see if it works.
• Uninstall Snapchat and reinstall it from the Play Store.
• Check your network connection
• Ensure your phone software is up-to-date.

7. Screen issues

It’s not uncommon for smartphones to have occasional hardware issues, such as from the screen or other components. However, it gets frustrating when it restricts you from enjoying the phone or even performing basic tasks.

The tips below can help you fix your CAMON 11 screen issues before visiting the service centre:

• Incorrect and ghost touches happen sometimes when the screen is dirty. Wiping it with a soft cloth can fix the issue in most cases.
• Did your touchscreen start misbehaving after installing a new screen protector? Take it off to see if it fixes the issue.
• Restarting your phone can fix temporary display issues sometimes. In case the screen is unresponsive and you can’t access the power menu, simply hold the power button for around 10 seconds to force a restart.
• If your screen is misbehaving due to physical damage, the best you can do is to go for screen replacement.  

8. Laggy performance

More often than not, we’ve heard users say their CAMON 11 is laggy and sluggish while playing graphic-intensive games like CODM, PUBG, e-Football, and the like. But let's get it straight, the CAMON 11 is a 4-year-old entry-level smartphone with a modest processor and GPU. So, you probably won't get the best experience if you got it primarily for gaming.

If you must, use the lowest graphic settings and avoid running other apps while gaming. Besides, here are more ways to improve the TECNO CAMON 11 performance.

• Don’t run too many apps at a go.
• Close apps you’re not using from the Recent Apps panel.
• Ensure your storage is not full. I recommend having at least 10% free storage.
• Restart your phone to refresh the system and free up RAM space.
• Uninstall the apps you're not using.
• Navigate to Settings > System > Software update to ensure your phone is up-to-day. Though the CAMON 11 has been discontinued and no longer receives software updates, you can still check if you're not on the latest version.
• Similarly, keep your apps updated from the Play Store.
• Use the lightweight version of apps, such as Facebook Lite, Twitter Lite, Instagram Lite, etc., to reduce the heavy load on memory and storage.

9. CAMON 11 won’t turn on

Arguably, the worst problem you'd encounter with a smartphone is when it won't turn on. That means you can't do anything on the device – not even calls. Nonetheless, you can fix it in most cases.

Should your TECNO CAMON 11 become dead, try the solutions below to revive it.

• Was the battery flat? Try charging the phone for 15 – 30 minutes to see if it’ll come up.
• Use the fixes mentioned in the second problem above to confirm the charger is working.
• You can also try charging another phone with your charger to confirm it’s working.
• Long-press the power button for 10 seconds to force a reboot.
• Should it be the phone vibrates without the screen coming up, the screen may be faulty.
• Take the phone to the service centre for repair.

Part 2. Best ways to fix TECNO CAMON 11 Screen

Is your phone screen broken? The best place to fix it now in 2022 is the official service centre. Now that the phone has aged over 4 years, you’d hardly find its parts in unauthorized repair stores. And if you do, you can't guarantee 100% repair quality.

But repairing your TECNO CAMON 11 becomes easy when you visit Carlcare, the official after-sales service provider for TECNO, Infinix, and itel phone users.

Carlcare offers high-quality repair services by experienced technicians with genuine spare parts and modern tools. Whether you need to replace the screen, or battery, or repair any component of your old TECNO CAMON 11, Carlcare is the best place to go.

Fix your screen easily today by booking a repair reservation service with Carlcare.